Policies and Conditions

Parties – The two parties who are entering into this agreement are “the client” and “Rock- It Air Charter, Inc”. Charterer – the individual or entity requesting the charter service. Charter Company – the Company providing the service known as “Your Charter Company”.

This charter quote is aircraft specific; should the need arise to change aircraft, cost may vary accordingly. Charterer shall be informed of any such change prior to flight and the amount of additional cost, if any. The quote is based upon aircraft and crew availability and is valid for 30 days. Upon acceptance of terms and conditions listed herein, this document becomes a legal and binding contract between the two parties.

All prices quoted herein are accurate on the date quoted, are subject to change without notice, and are valid for 30 days. Full payment is due on the date of service. Our cancellation fee is 50% of quote if the flight is cancelled within 24 hours of flight time, and 100% of quote if cancelled within 2 hours of flight time. A no show will be charged the full amount of the charter cost.

Photo ID’s are required prior to flight. Additionally official travel documents (passports, visas, etc,) are the responsibility of each passenger.

Itinerary changes are permitted, but subject to aircraft and crew availability and subject to price adjustment. Notification of changes and/or cancellations must be in writing and transmitted by telefax to (310) 410-0268 within the cancellation timeframe listed above.

“RIAC” shall not be liable for any injury, damage, loss, expense, indirect, special or consequential damages, or other irregularity caused by the defect of any vehicle or conveyance, or the negligence of any company or person engaged in conveying the passenger or carrying out the arrangements for your trip or by accident, delay, flight schedule, change, cancellation, sickness, weather, strikes, war, quarantine, or any similar cause. Our liability shall in any case be limited to the amount paid to us, and any claim shall be adjudicated in and governed by the laws of the state(s) in which we have our principal business location.

“RIAC” is not liable for expenses incurred for replacement transportation in the case of mechanicals, (in such cases our charges apply only on portions of flight completed). If a flight does not reach its destination due to weather, charges apply to any destination reached and return flight of the aircraft and crew (with or without passengers) to home base. In the case of mechanicals, “RIAC” may at its option provide substitute transportation which shall be charged as an additional fee to charterer. In such cases “RIAC” original charges apply only on portions of flight completed.

Rock-It Air Charter shall not be responsible or liable for any failure to perform a flight or for a flight delay resulting from governmental laws, regulation, orders, war, acts of God, injury or illness, strikes, lockouts, riots, civil disobedience, national emergencies, unavailability of fuel, weather, mechanical breakdowns, or any other events beyond reasonable control, or from negligence, misfeasance or nonfeasance of unrelated third parties, provided that the party shall promptly notify the other party of any conditions which may result in such a failure, and shall use its best efforts to overcome the event of force majeure and or provide a reasonable substitute.

Rock-It Air Charter recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: www.RockItAir.com. The Site is operated by Rock-It Air Charter.

If you have questions or concerns regarding this statement, you should first contact our site coordinator at INFO@ROCKITAIR.COM or by postal mail to:

Rock-It Air Charter

Identifying Information. In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, Rock-It Air Charter requests identifying information when you:

  1. Register on any of our web sites.
  2. Place an order.
  3. Provide feedback to an online survey or tell us about an idea or suggestion.
  4. Participate in a rebate program, contest, or other promotional offer.
  5. Request a SPECIAL SERVICE
  6. Request information or files from technical support or customer service.

In these instances, Rock-It Air Charter will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to “unsubscribe” to these mailings at any time.

What Rock-It Air Charter Will Do With Your Information. If you choose to give us personal information for any of the purposes above, this information is retained by Rock-It Air Charter and will only be used by Rock-It Air Charter to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.

What Others May Do With Your Information. Rock-It Air Charter does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time Rock-It Air Charter may use agents or contractors who will have access to your personal information to perform services for Rock-It Air Charter (such as DATABASE MAINTENANCE, FURTHER EXAMPLES), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for Rock-It Air Charter. In addition, Rock-It Air Charter may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share that our users are x percent PCs users and y percent Macintosh users. None of this information, however, will contain personal, identifying information about our users.

Rock-It Air Charter On-line Store. The Rock-It Air Charter On-line Store is designed to give you options concerning the privacy of your identifying information. If you choose, you can set up an account. This will allow you to have a customized order page for express ordering and to view your purchasing history. To protect your privacy, we have designed the Sites to include certain steps to verify your identity before granting you access or enabling you to make corrections in an account. You will always have access to this account information and can view it, update it or correct it at any time. To access your information, you will need to use a password.

When purchasing products through the our web site, the order form will also ask you to provide a daytime telephone number. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer email addresses that are inactive, or entered incorrectly.

Third Party Links. ROCKITAIR.com does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave WWW.ROCKITAIR.COM, Rock-It Air Charter cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.

Cookies. At times, we will use a feature on your web browser to send your computer a “cookie”. We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our Sites, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the Sites will not function if you refuse cookies. These areas of our web site will have information posted about cookies, and when a cookie will be uploaded to your computer.

Children’s Privacy Protection. Rock-It Air Charter is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

Changes to this Policy. Rock-It Air Charter may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.

Rock It Air Charter LLC (RIAC) acts as agent for our clients in negotiating and facilitating transportation with licensed air carriers. We have no affiliation with any carrier. Transportation to be furnished by any RIAC represented carrier will be arranged through the interaction of RIAC on behalf of its client and RIAC respectively on behalf of the carrier.   Rock It Air Charter does not own, lease or operates aircraft. Additional information is available upon request.

Contacting Us. If you have any questions about our privacy policy and/or the practices of our web site, you can email to: Service@RockItAir.com